FAQs

Ordering Questions:

1. What are your hours of operation?

You may order online or by phone 24 hours a day, 7 days a week 365 days a year. For customer service questions we are available Monday through Friday 8:00 AM to 6:00 PM, Saturday and Sunday 8:00 AM to 12:00 PM, Eastern Time.


2. How far in advance can I place an order?

There is no limit and the earlier the better. Please keep in mind in order to receive an arrangement on the same day, you must place your order before 10AM EST.

 

3. Can I order via e-mail or over the phone? What if I do not want to input my credit card number through the Internet to place an order?

Our ordering system utilizes state-of-the-art data encryption to ensure that your personal information will never be viewed by any unauthorized individuals. Although we encourage you to place your order online, you may also call us at (754) 777-0904 and we will take your order over the phone.

Any special request and large orders can also be discuss and order over the phone or email.

 

4. Where do you get your flowers?

We buy our flowers from a variety of floral wholesalers and importers.

 

5. How do I inquire about Enamor Creations doing an event for me?

Please send us an email to enamorcreations@gmail.com to discuss your future event and set up a floral consultation with us!

 

Preserved Roses Questions:

 

1. What are preserved roses? 

Preserved roses are natural roses that are carefully preserved using a special proprietary and delicate process to preserve the quality and integrity of each petal which are then dyed with rich vibrant colors keeping its natural beauty. Preservation of each rose allows them to last from months to years.

 

2. How long do the preserved roses last? 

Our preserved roses require NO water to keep its natural beauty, and can last from at least 6 months to years under proper conditions. The roses will keep their look and feel natural for many months without any maintenance.

 

3. How do you get the roses to last at least 6 months to years?

Our preserved roses are treated with a proprietary solution and color pigmentation process that can transform our roses into long lasting roses that maintain their freshness and shape. The outcome is for our roses to look and feel like real roses - because they are 100% real.

 

4. Can I design my own luxury floral box arrangement with preserved roses?

 

Yes! We have a wide variety color palette of roses for you to choose from, as well as different designs and patterns that they can be arranged in. Our Luxurious-style signature white hat boxes can be fill with many different color of roses. Our floral specialist will help you create your own customized, beautiful and eye-catching luxurious boxed flower arrangement.

 

5. What are the correct conditions and proper care for our preserved roses? 

No refrigeration
No direct sunlight
No water
Use indoors only

 

6. Can you remove the roses from the box?

No, the roses are designed to stay in the box and removing them will destroy their life span.

Delivery & Shipping Questions:

 

1. Where do you deliver?

We deliver our products to every city of Dade and Broward Counties. Outside of that area we use shipping by carrier.

 

2. Do you offer same day flower delivery?

Yes, for same day delivery, orders must be received before 11:00 a.m. (ET) Monday thru Saturday in the recipients time zone. Orders received after that time, may be delivered the following day. We do not take any orders for same day delivery on Sundays unless previously scheduled. We strongly recommend placing your orders at least five business days in advance before any major holidays, to avoid any delays. Please call one of our floral specialist at 754-777-0904 to confirm same day delivery.


* For non-same day delivery you can place your order anytime online. Orders will be confirmed next day between 8am-12pm.

To request a specific delivery time frame, please place order at least 48 hours in advanced. We do our best to accommodate your preferences.

 


3. How much for hand delivery charges?

As of now, there is a $15.00 hand delivery flat fee. If you are interested in hand delivery outside Broward County or Miami Dade please contact us and we will get back to you within 24 hours. Special requests or non business hours might have an increased delivery fee.

 

4. What days and times of the week do you deliver?

We deliver every day Monday - Sunday Including major holidays (New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas). We deliver Monday to Saturday from 12 P.M. to 6 P.M. For Sunday delivery or non-business hours delivery please contact us at enamorcreations@gmail.com for availability.

5.  Do you ship outside of Miami-Dade /Broward County in Florida?

Fresh flower arrangements can only be hand-deliver in Miami-Dade and Broward County. At the moment we only ship preserved roses and related preserved items. For next day delivery, orders must be placed by 12 pm (ET) the business day before delivery. Next day delivery has a flat rate of $25.00. 3-day priority mail is also available for $15.00 flat rate.

 

6. Do you ship outside of Florida?

Fresh flower arrangements can only be hand-deliver in Miami-Dade and Broward County. At the moment we only deliver preserved roses and preserved related items. We offer 3 day priority shipping for $15.00 flat rate. Overnight shipping is also available by our partners, FedEx and UPS. These have a flat rate of $40.00 (overnight shipping method). Orders must be placed by 12 pm (ET) the business day before delivery date.

7. What happens if the recipient isn't there to accept the arrangement?

We recommend choosing a delivery date that you know someone will be able to accept the delivery. If you have any specific instructions for the delivery, be sure to include them into the "Special Instructions" field during check out. Otherwise, the delivering florist may choose to:

*Leave the arrangement in a shaded, covered area (if possible) closest to the door. If you live in a building with a doorman, the floral arrangement will be left with the doorman.

*Call the customer who placed the order to re-schedule an appropriate delivery date and time of the arrangement for an additional fee.

*Leave the flower arrangement with a neighbor and place a message on the recipient's door referring them to the neighbor who is holding their gift.

*Return the arrangement back to a cool air-conditioned area at our flower boutique until we can contact the recipient and schedule a re-delivery.

 

8. Can you deliver to a business, office, hospital or nursing home?

Yes. please make sure to enter the full address, including suite number, and name of the company when you are checking out. Also make sure the nursing home or hospital accepts flowers in the unit/room where recipient is located. Flowers cannot be delivered to P.O. Boxes, APO addresses, airports and some rural areas.


9.What if there is a natural disaster during my scheduled delivery date?

If there is a hurricane, extreme storm, or any other natural occurrences that have the potential to effect our local deliveries and the safety of our delivery personnel, we will notify you via the primary email contact on the account at least 24 hours prior to your delivery. We will give you the option to cancel your delivery with a full refund, or reschedule it for a different day.

 

10. How do I know that my order was received and will be delivered?

Once you order has been validated, you will receive a status e-mail that includes your individual order confirmation number. Please refer to this number and/or your order number when contacting our customer service about the status of your order. If you do not hear from us after you receive your confirmation, your flowers were delivered on the day specified on your confirmation.

 

Return Policy Questions


1. What's your return policy?

 

Enamor Creations® does not accept returns for our fresh cut or preserved flower arrangements. If you would like to rescheduled an order, or change recipient name and address please contact us 24 hours before the scheduled delivery. Please contact us at enamorcreations@gmail.com with any questions, comments, and concerns, and a floral specialist will do everything possible to help.

 


2.What if I received the wrong option or my order is damaged upon receipt?


If item gets damage during transit or wrong order is received please take photographs as soon as item is received and email your claim to enamorcreations@gmail.com. We will review and issue you a full refund if warranted.

 


3. Can I cancel/modify my floral subscription and if so, how?

Yes, you can cancel or modify your floral subscription. In order to modify or cancel payments and deliveries for your subscription, please email us at enamorcreations@gmail.com under the following circumstances:

If you wish to cancel/modify your weekly package, you must cancel at least 72 hours prior to the next expected delivery date.
If you wish to cancel/modify your bi-weekly package, you must cancel at least 5 days prior to the next expected delivery date.
If you wish to cancel/modify your monthly package, you must cancel at least 7 days prior to the next expected delivery date.


4. What happens if I want to amend my order once it’s been placed (edit, remove, add a personal card, or change the size/quantity of my order)?

 

If you wish to make any changes to your order, please email enamorcreations@gmail.com within 24 hours of placing the order and we will try our hardest to amend these. After 24 hours, your order is final and will be delivered as it was ordered.

5. What if I want to cancel an order I placed?


Please contact us at least 48 hours prior to the delivery date in order to cancel your delivery and receive a full refund. If you contact us to cancel within 48 hours of the delivery date, your order will not be delivered and we will not be able to issue you a refund. 

6. How do I cancel my account?

We hope you don’t have to do this, but if you wish to cancel your account, please go to the Account page and click on the ‘Cancel’ button. If you have any pending orders for delivery, including those in a subscription, you won’t be able to cancel your account until after the delivery has been made.

 

Additional Questions:

1. What if I want to Decor my space but want to use my own vases?

No problem at all! Contact us via email at Info@enamorcreations.com and let us know what you're thinking. We can come do a consult at your home, business or office and schedule your floral needs accordingly.



If you didn’t find an answer to your question here, please email Info@enamorcreations.com so we can further assist you! You may also refer to our Terms & Conditions for a more detailed description of our company policies.